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Dolphin Practice Management Software

Troubleshooting Performance Issues with Dolphin Imaging and Management

Dolphin Imaging and Dolphin Management slowness or poor performance typically stems from old or bad hardware as well as misconfiguration from your IT provider. We will start by defining our Ideal Dolphin workstation and Dolphin Server, and then I will outline some common issues and possible fixes.

Dolphin server:

We would typically recommend the following server configuration for our Dolphin clients.

A Dell PowerEdge with 64 GB of ram running Windows Server 2019. We would put in SSD’s in a RAID 6. The Dell PowerEdge should have a hardware RAID controller. The amount of SSD’s would vary based on space requirements. The server should have dual Xeon processors and setup with Hyper-V or VMWare. There should be a virtual machine that you use as a file and print server and a second virtual machine you use for your SQL server. We would also deploy SQL 2019 Standard. Each of those virtual machines should get at least 16GB of ram.

Dolphin workstation:

We would typically recommend the following workstation configuration for our Dolphin clients:

A Dell OptiPlex with a Core i5 processor with 16 GB of ram and a SSD. If you plan to do 3D Dolphin Imaging then you’d want to upgrade the processor to a Core i7 and add a high end gaming video card.

Why does it take so long to import images?

Well this could be a number of things. I would start by checking your camera settings. Chances are you have you camera set to shoot at a super high megapixel that ends up with images that could be as high as 50mb each. If you are importing a sequence of 10 images, that’s 500mb! We would usually have you turn the setting down to about 3 megapixels. Unless you plan to print a poster size image, you don’t need anything larger and your images will be less than 1mb.

Okay so your images are small and you are now taking shooting the right size image, it is still slow! Check those server hard drives. We recommend SSD’s or 15k SAS. We only install SSD’s ourselves. Other IT companies try to save money by getting cheaper but slower drives thinking it won’t matter but it does.

If capturing is still slow after the things above were verified, you probably have a bad SD card, or a misconfiguration on your server or workstation. Dolphin may be able to help but it is likely an IT issue and you need to have your IT troubleshoot.

Dolphin has been running great but recently got real slow in general.

I’d check the server, let’s see what version of SQL you are running. Dolphin typically installs with SQL express and a lot of IT guys leave it because “it works” and it’s free. As your practice grows, SQL needs to store more stuff in ram and SQL express is limited to use only 1GB. So make sure you are not hitting that limit. If you are, upgrade to SQL Standard.

Check your server resources in general; you could have out grown your server. Your IT should be able to help with this but if your ram usage is above 80%, you should probably think about a upgrade.

Check your Anti-Virus. It could be trying to scan Dolphin stuff and slowing it down. Disable it temporarily and test. It would be best to do this with your IT’s help.

Check the event logs and see if there are any errors on the server or workstation.

Conclusion

There could be many things going on in your environment. If you check the things above you can fix most performance issues. There are still some that may require a deeper dive into your system to find.